Summary:
The new VoiceBOT service from Tata Power is enabled with technology support from Yellow Messenger, an artificial intelligence-powered enterprise audience engagement company. On the other hand, generic, non-account-specific queries such as locating the nearest Tata Power Centre, do not require such data. The new service will be available immediately to all Tata Power residential, commercial and industrial consumers. more-inTata Power, on Wednesday launched its VoiceBOT TINA, becoming the first utility in India to offer such a service to its customers. Praveer Sinha, CEO and Managing Director, Tata Power, said, “The digital revolution witnessed by India today, offers huge opportunities for utilities to enhance the quality of customer service..