Trouble on train? Help just a phone call away

Mumbai | Wednesday | 7th November, 2018

Summary:

On locating a field agent near the spot, Meher set up a conference call with him and the eyewitness. By tapping the screen, operators can zoom in or out of any geographical area on the map. At Byculla station, a field agent retrieved my laptop. In a corner of the screen, operators have access to the duty rosters of cops at every GRP outpost. I dialled the helpline and the operator checked the train details and said it was heading to Khopoli..