Summary:
It will allow us to know what the passengers feel about the services at the station. The authorities should take the feedback system seriously and work on the views. One of the aspects is the feedback system. There will be four main aspects of feedback—facility management, food quality, water/sanitation facilities and the overall feel of the station. After all there is always a scope for improvements,” said Gautam Chheda, associate vice-president of the BVG Group’s domestic and international business arm.“For the feedback system, we will focus on some key elements..