Summary:
“Citizens are made to wait from morning till evening in the expectation that the system problem would be rectified,’’ he said. K Thorat, an advocate who was helping out a client with registration, said the department do not put up any notices or announce anything. “We have sorted out the issue for now,’’Karmakar said.The citizens demanded that the department must ensure proper communication. “We have requested for a SOP for the departments to make sure that they inform the IGR department in advance before making any changes in the web programmes,” Karmarkar said.She said the finance department had made some changes in their web security certificate, which resulted in an issue with the web service programmes, hampering the registration work. “The changes in the GRAS servers impacted the services where the challans generated could not be accessed by the registration department, leading to disruption in registration services across the state,” deputy inspector general of registration Supriya Karmarkar told TOI.She said the department has demanded a standard operating procedure (SOP) for all the departments integrated with that of the registration to avoid such a situation in the future..