Summary:
“Kids, especially, visiting the store find the toy-like feel of the rail steward amusing,” says Hirosh Mohan, assistant manager. Open wagon of the rail steward delivering the order | Photo Credit: Harikumar J SThe ‘rail steward’ service, a first of its kind in South India, launched last month at the outlet, has been catching the fancy of visitors. Open wagon of the rail steward delivering coffee | Photo Credit: Harikumar J SA U-shaped “track” with buffer stops at both ends runs around the store’s seating area. “At each of our outlets, we wanted to bring in a new, attractive theme and we felt the idea of a rail steward here would look innovative,” says Nishad Mohammed, one of the co-founders of The Muffin House. One of the engines of the ‘rail steward’ | Photo Credit: Harikumar J SOnce a visitor takes a seat, the table number is assigned on the software for pinpoint delivery..