Summary:
A committee will be formed alongside the ‘grahak sanghs’ to address consumer complaints,” Nivangune said. This exercise will prevent cases from going to consumer courts, where there is a high pendency of cases,” Nivangune said.The retail association has told all retail shops in Pune, over 40,000, to put up the flexes with numbers. PUNE: The designated representatives of the Pune District Retail Traders Association and Akhil Bharatiya Grahak Panchayat will now address consumers’ retailer-related complaints.The two organizations have united to introduce consumer-friendly initiatives.Sachin Nivangune, the president of Pune District Retail Traders' Association, told TOI that the names and numbers of representatives of the Pune District Retail Traders Association and Akhil Bharatiya Grahak Panchayat will be put on flexes in shops so that the consumers who have an issue with the concerned retailer can get in touch with the representatives. Also, ‘grahak sanghs’ which exist in many areas in the city will be strengthened. He said the retailers who have complaints against distributors can also have their issues addressed by calling the representatives.“We will hear both parties out — the customer and retailer or retailer and distributor — and try to resolve the issue amicably..