Summary:
He claimed he had to buy new tickets in Delhi because Spice Jet accidentally cancelled five tickets.The forum rejected Thakkar’s complaint in June 2011, and the issue got to the commission. It said if Thakkar had cancelled the tickets, it doesn’t explain why the family tried to go to Delhi. Seven years on, the commission held it was the airline’s fault and directed it to pay the difference.The airline argued that Thakkar cancelled the tickets himself but the court didn’t buy it. The family had to buy four new tickets for Rs 37,512.Thakkar filed a complaint with the consumer forum and demanded compensation and the money he paid for the fresh tickets. From Delhi, the group was to fly by two different flights..