Indore: With increasing power demand, discom has also started receiving more number of complaints related to disruptions, fuse calls etc.Officials said that there is a gradual increase in number of complaints from consumers. Discom received over 23,000 complaints in March this year, while around 16300 complaints were received in February.“The number of complaints have increased by nearly 30 per cent in one month. Even in the current month, the number of complaints have crossed the figure what we received in February,” he said.Around 16395 complaints have been received in April, he added.There are around six lakh consumers in Indore under 29 zones of discom. On an average, discom receives around 600-800 complaint calls in Indore city circle. The company has fixed a two-hour deadline for its field staff to address a consumer’s complaint. Hardly 1 percent of the complaints are not being addressed on time.“This increase in number of complaints is obvious. Most of these complaints are related with service lines disruption, disconnection of jumper or fuse,” said Subroto Roy, discom’s superintendent engineer.He said that these calls occur mostly due to loose connection or overloading which leads to heating and short circuit at junction points, mostly in the service lines.

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