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“In such cases, the cyber crime cell contact the e-wallets and help the customer get their amount refunded by the wallets,” the officer said. The banks do not return the money if they found OTP was shared by the customer. “The victim can submit the endorsement to the bank to claim the refund,” the officer said.In some cases, the customers’ money was transferred to the different e-wallets after they share their one time password (OTP). PUNE: The Pune police have helped 10 victims of cyber frauds collectively secure Rs 3.11 lakh as refunds from their banks recently.All these cases involved the unauthorised withdrawal from automated teller machine (ATM) kiosks or via online transactions by cloning debit or credit cards between February 10 and February 26.As per the Reserve Bank of India (RBI) directives, any person, who has never shared his debit/credit card or bank account details with anyone but still loses money to fraudulent transactions, can get refund from the bank, said an officer from the cyber crime cell of the city police.The officer said that the affected person must approach the police within seven days of the fraud, with a written complaint and bank account sheet and fill up a form to secure police endorsement.
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