Rlys introduces onboard ‘train captains’ to redress passengers’ grievances

  • | Tuesday | 19th June, 2018

“They will be provided a badge, and all onboard railway personnel and supervisors of all outsourced agencies will report to him. Besides, it has been observed that commuters’ grievances are not being addressed properly on board. If a staffer fails to respond to the train captain’s call, action may be initiated against him.”The board, meanwhile, also directed all zonal railways to ensure that names and contact numbers of train captains are made available to passengers by printing these details on reservation charts.According to the railways, 12,617 trains ferry more than 23 million passengers — almost equal to the population of Australia — connecting more than 7,172 stations in the country daily. Hence, the board has decided to introduce the concept of a single person or leader — traincaptain, who will be responsible for coordinating with on board teams of outsourced housekeeping, catering staff, railway’s electrical staff, mechanical staff and RPF/GRP squad and facilitating all services during the complete journey of thetrain.”Citing the board’s order, Tyagi said train superintendents of Rajdhani, Shatabdi and Duranto, and senior most train ticket examiners (TTEs) of other trains would now be designated as train captains. Agra: Indian Railways will soon have ‘train captains’ on board all premium trains such as Rajdhani, Shatabdi, Gatimaan, Duranto, superfast, express and mail trains to redress passengers’ grievances.As of now, only Southern Railway provides this service in its trains.The railway board has issued notifications to all 16 railway zones to extend the service in their trains.The train captain , who will be overall in-charge of the train, will be responsible for ensuring all amenities provided by railways to the passenger, including availability of water, cleanliness of coaches and toilets, proper working of electrical fittings such as fans, lights, mobile charging points, etc.Commercial manager, Agra division, Sanchit Tyagi said, “There are helpline numbers, official Twitter handles of railway authorities and other mechanisms where passengers can lodge their complaints, but onboard redressal of passengers’ grievances is different from other methods available.

Agra: Indian Railways will soon have ‘train captains’ on board all premium trains such as Rajdhani, Shatabdi, Gatimaan, Duranto, superfast, express and mail trains to redress passengers’ grievances.As of now, only Southern Railway provides this service in its trains.The railway board has issued notifications to all 16 railway zones to extend the service in their trains.The train captain , who will be overall in-charge of the train, will be responsible for ensuring all amenities provided by railways to the passenger, including availability of water, cleanliness of coaches and toilets, proper working of electrical fittings such as fans, lights, mobile charging points, etc.Commercial manager, Agra division, Sanchit Tyagi said, “There are helpline numbers, official Twitter handles of railway authorities and other mechanisms where passengers can lodge their complaints, but onboard redressal of passengers’ grievances is different from other methods available. Besides, it has been observed that commuters’ grievances are not being addressed properly on board. Hence, the board has decided to introduce the concept of a single person or leader — traincaptain, who will be responsible for coordinating with on board teams of outsourced housekeeping, catering staff, railway’s electrical staff, mechanical staff and RPF/GRP squad and facilitating all services during the complete journey of thetrain.”Citing the board’s order, Tyagi said train superintendents of Rajdhani, Shatabdi and Duranto, and senior most train ticket examiners (TTEs) of other trains would now be designated as train captains. “They will be provided a badge, and all onboard railway personnel and supervisors of all outsourced agencies will report to him. If a staffer fails to respond to the train captain’s call, action may be initiated against him.”The board, meanwhile, also directed all zonal railways to ensure that names and contact numbers of train captains are made available to passengers by printing these details on reservation charts.According to the railways, 12,617 trains ferry more than 23 million passengers — almost equal to the population of Australia — connecting more than 7,172 stations in the country daily.

If You Like This Story, Support NYOOOZ

NYOOOZ SUPPORTER

₹ 10 - ₹ 1000

NYOOOZ FRIEND

₹ 2000 - ₹ 5000

Your support to NYOOOZ will help us to continue create and publish news for and from smaller cities, which also need equal voice as much as citizens living in bigger cities have through mainstream media organizations.


Stay updated with all the Agra Latest News headlines here. For more exclusive & live news updates from all around India, stay connected with NYOOOZ.

Related Articles
Rlys introduces onboard ‘train captains’ to redress passengers’ grievances
  • Tuesday | 19th June, 2018
After Shiv Sena's threat, security of Taj Mahal to be increased
  • Saturday | 20th July, 2019
An 18-month-old girl raped in Agra
  • Wednesday | 8th May, 2019
Give water take votes Residents of 3 Hathras villages3 Hathras villages threaten to boycott polls if they donrsquot get drinking water
  • Monday | 1st April, 2019