BENGALURU: Paving the way for efficient and open governance, the Bruhat Bengaluru Mahanagara Palike BBMP ) has finally decided to adopt the e-Office software developed by the National Informatics Centre ( NIC ). It comes with a suite of products that will allow the Palike to go paperless and will streamline workflow.The digital workplace solution is expected to bring in more transparency while allowing the BBMP to monitor work in real time and even remotely.Although the decision to go paperless was taken last year, the Palike had delayed the implementation of e-Office. Now, D Randeep, special commissioner (administration), has ordered the staff to strictly document files using the software.“During the 2018 elections, many important files went missing from the BBMP office and were later found at a politician’s house. This was only possible due to the fraudulent activities in the corporation,” admitted a senior BBMP official, adding that e-Office will prevent such things in future.Officials said it will take at least two more months for the Palike to fully implement the new software, given that most of the staff needs to be trained to operate the portal. The administrative section of BBMP, they said, has already been trained.“When I was deputed in Vijayapura and Mysuru, most of the work was done online and I saw how that brought about transparency. I would now like to implement this in Bengaluru,” Randeep said.Current situation: A person submits file to first division officer, who checks it and directs it to the right department. Once file is moved to the particular department, the officer examines it and takes action.Post-implementation: Applicants need to register files or complaints on e-Office portal. A register number is then created. Citizens can easily track file status and check with the department concerned if there is any delay in processing the file.

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