The Greater Noida Industrial Development Authority (GNIDA) said on Thursday that they are going to form a comprehensive complaint redressal system through which a person can register complaint via a phone call by just sitting at home.
According to a GNIDA official, the decision has been taken to benefit the citizens.
If a problem is not addressed, the complainant will be informed about the reasons for delay and the time-frame for resolution" said a senior official of Greater Noida authority.
The aim is to enhance public-government interface besides addressing needs, interests and problems of citizens in a time-bound frame.
"The objective is to make the administration simple, transparent, accountable and responsive.
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