Gurgaon: Residents can file complaints via WhatsApp as GMDA is upgrading its grievance redress mechanism to make it more people-friendly. The new system will integrate with WhatsApp and social media platforms. Also, tickets generated against citizens complaints, will be forwarded to the agency concerned and contractors who execute work. Furthermore, the payment of vendors will also get linked to the system based on their performance and defined service level agreements.A dedicated helpline will also be created to provide services to older citizens, an official said. tnn We also published the following articles recentlyGreater Chennai Corporation moves to redress complaints in two weeksAll 200 wards of the Greater Chennai Corporation will soon hold grievance redress meets under the banner Makkaludan Mudhalvar, an initiative by chief minister M K Stalin. Special officers at the chief ministers office will monitor grievances and follow up with concerned departments. The first meeting in Velachery saw participation from over 100 residents who raised issues such as the need for a direct road from AGS colony to Velachery bypass on HR&CE department land. The initiative aims to resolve complaints, including solid waste management, storm water drain delay, pending government benefits, and patta issues, within two weeks. Departments like Tangedco, Metrowater, highways, urban habitat road, and revenue department are required to be present in the meetings.Deepfake row: Centre to aid citizens in filing FIR against social media platforms for violating IT rulesGovernment aids citizens in filing FIR against social media platforms for violating IT rules due to objectionable content like deepfakes. Minister Rajeev Chandrasekhar informs that the Ministry of Electronics and Information Technology (Meity) will assist users in reporting IT rule violations and filing FIRs. Social media platforms have seven days to align their terms of use with the IT rules. Prime Minister Modi stresses the importance of making AI accessible while ensuring societal safety, addressing the issue of deepfake videos. New regulations are being considered to address deepfakes, proposing penalties for creators and platforms, and focusing on measures like watermarking AI-generated content and deepfake detection.Woman files complaint against MPs son, accused of extortionA 24-year-old woman from Bengaluru filed a cheating case against Ballari MP (BJP) Devendrappas son Ranganath, accusing him of cheating her on the pretext of marriage and forcing her into a physical relationship. An FIR was registered based on her complaint. The Ballari MP dismissed the allegations as a political conspiracy. Ranganath also filed a police complaint accusing the woman and another man of trying to extort money from him. Police booked a case against them under the SC/ST Prevention of Atrocities Act.

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