Mangaluru: Mangalore Electricity Supply Company Ltd has initiated steps to roll out an app that will serve as an integrated platform for consumer grievances redressal as well as a one-stop payment solution for its consumers. The power distribution company is also all set to augment its presence on various e-wallet platforms that will give digitally inclined netizens more payment options in addition to conventional payment platforms.In an informal chat with TOI on the sidelines of a public hearing conducted by KERC into the company’s tariff filings for 2019-20, Snehal Rayamane, managing director, Mescom, said absence of the company on most e-wallet platforms was also one of the issues she noticed after taking charge. At present, Mescom consumers can pay their bill on limited e-wallet platforms – Paytm and PhonePe being two of them—compared to others electricity supply companies (escoms) in the state.Interestingly, other escoms like Bescom, Chesc, Hescom and Gescom are already present on popular e-wallet platforms such as PhonePe, Amazon Pay and MobiKwik, and are actively wooing customers with various customer-centric offers. Snehal said Mescom will strive to study the arrangements that the other escoms in the state have with these e-wallet platforms, and strive to come on board these e-wallets as well, sooner than later.The App that the company is designing on lines of Bescom Mithra launched by Bescom will also be an endeavour to ensure that consumers not just lodge their grievances, but keep track of their complaints till they are attended to in right earnestness. The proposed app will also facilitate consumers to keep track of their payments – past and for which bills have been generated, she said, adding they could make their payments using the same.Keeping in line with the Union government’s thrust for a less cash economy, Snehal said the company will also come up with a UPI id that will facilitate consumers wanting to pay their bills using BHIM App. At present, Mescom consumers can pay their bills online through the company’s portal, but end up paying a bank transaction fee. Transactions done through e-wallets and BHIM do not end up putting additional burden on customers.

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