RTO floats WhatsApp number, email id for plaints of fleecing by pvt buses

  • | Wednesday | 8th November, 2023

Pune: The RTO on Tuesday released a WhatsApp number and an exclusive email address to register complaint against fleecing by private bus operators during Diwali.TOI had earlier highlighted that there was only a general email address to complain against fleecing by bus operators.One can send a WhatsApp to 8275330101 to report such matters to us, and action will be initiated based on investigation.There is a fixed format for filing these complaints. One has to provide his/her name and mobile number, travel details, the fare which has been charged, the picture of the ticket, the picture of the bus with registration number and make of the bus, whether it is an AC or non-AC, Volvo, sleeper, sitting, semi-sleeper etc. Once a complaint is received, it will be forwarded to the squad inspector, who will be told to investigate the matter, Pune RTO Sanjiv Bhor said.Passengers can send an email to (buscomplaint.rtopunegmail.com) to complain against fleecing by bus operators. As per regulations, private buses can charge 50% more than that of the fare of an MSRTC bus of the same make (AC/non-AC) and going to the same destination. The MSRTC has increased bus fares by 10% recently. We got the new rates a few days ago and been holding meetings with all private bus operators and online platforms like redBus etc, telling them to adhere to the regulations, the official said.Earlier, there was a general email address of the RTO for people to post their complaints. There was no option other than writing an email. People are requested to make use of the same and not to post any irrelevant details on these two new options, another official said.The official added that checks against private buses had already started. So far, around 40 buses had been checked and some fined for various offences, including sealing emergency exits. The official said that checks will become more frequent and stringent as Diwali approaches.This is definitely a good move by the RTO authorities. Finally, there is an easy option of WhatsApp. This system should have been used by the RTO earlier for noting down all kinds of complaints. Everyone uses WhatsApp now unlike emails, Sunil Pant, who plans to travel to Indore by bus a day before Diwali, said.We also published the following articles recentlyMumbai: MSRTC hikes fares in all AC and non-AC buses by 10% from Nov 8 to 27The Maharashtra State Road Transport Corporation (MSRTC) has announced a temporary fare hike of 10% for all buses, including the popular Mumbai-Pune AC Shivneri buses, from November 8 to 27. This increase will range from Rs 5 to Rs 100 and will be withdrawn from November 28. During Diwali, Pune Shivneri buses will be more expensive by around Rs 50 per passenger. The corporation has permission to raise fares up to 30% during peak seasons like festivals. Passengers who have made advance reservations will be required to pay the fare difference during the journey.Mukesh Ambani receives two more threat emailsMukesh Ambani, the chairman of Reliance Industries, has received two more threatening emails from the same sender who previously demanded Rs 400 crore. The sender warned of serious consequences if previous emails were ignored. The police have registered a case of extortion and criminal intimidation against the owner of the email. It is believed that the email ID was created solely for making the threats.Wipro email to employees makes working from office three days in a week compulsoryWipro has joined TCS and Infosys in making it mandatory for employees to work from the office at least three days a week starting from November 15. The move aims to enhance teamwork and face-to-face interactions. Employees who do not comply may face disciplinary action. Wipro plans to customize its hybrid work policy based on local legislation and agreements. Other companies like Capgemini and LTIMindtree have also implemented similar policies.

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