Complaints to PMPML remain unchanged in 14 yrs

  • | Monday | 27th November, 2023

Pune: It has been 14 years since the complaints section of the PMPML was upgraded, but the slew of complaints that flow in daily from commuters remains unchanged.From buses being delayed to not halting properly — this portal of the transport body has witnessed the same grievances for decade-and-a-half.The system had not been overhauled for several years, when Pune Mahanagar Parivahan Mahamandal Ltd (PMPML) in 2016 introduced a phone number for text complaints.Earlier this year, the same became the number for WhatsApp complaints.Around 12 lakh commuters use the service each day. Complaints say buses stop in the middle of the road or 10-15 feet ahead of a bus stop, forcing commuters to run. Some drivers keep the bus rolling and expect passengers to board. This can lead to an accident, an official further said, adding, Most such complaints are mainly related to buses of private contractors.PMPML public relations officer Satish Gate claimed, We look into all issues brought forward. Apart from taking action, we constantly conduct training sessions for staff. We fine drivers or conductors Rs 1,000 if are caught speaking on phones and watching videos on duty. These are basic issues. Surely staff should know better by now? They just dont want to improve, said Somesh Ranade, a commuter.Sanjay Shitole of PMP Pravasi Manch, said, Unless the administration is serious, how will staff to do their jobs correctly? he said.We also published the following articles recentlyPMPML erects only 40 bus shelters in last 8-9 monthsPunes public transport board has been slow in erecting bus shelters, with only 40 ordinary asbestos roof shelters set up in the last eight months. Out of over 8,000 bus stops in the city, only 1,127 have shelters. The project to install new shelters was initiated after repeated complaints by bus commuters. The PMPML officials have confirmed that the work to erect new and improved shelters has started, and a total of 300 shelters will be built in phases. However, commuters have criticized the officials for their lackadaisical approach.Delhi govt flags pending green complaints with 5 departmentsDelhi government has flagged that five agencies or departments - Delhi Development Authority (DDA), Municipal Corporation of Delhi (MCD), Public Works Department (PWD), Delhi State Industrial and Infrastructure Development Corporation (DSIIDC) and Irrigation and Flood Control (I&FC) Department - have a long list of pending complaints related to environment on the Green Delhi application.Greater Chennai Corporation moves to redress complaints in two weeksThe Greater Chennai Corporation will hold grievance redress meets in all 200 wards under the initiative Makkaludan Mudhalvar. Special officers will monitor grievances and follow up with departments. The first meeting had over 100 residents participating, raising issues like road connectivity and waste management. The initiative aims to provide express resolutions to civic complaints and hopes to resolve them in less than two weeks. However, some residents are sceptical, pointing out the weakening of existing grievance redress avenues like GCCs 1913 and Namma Chennai App.

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