Indore: Devi Ahilya Vishwavidyalaya (DAVV) has formed a five-member team to address 125 complaints on 125 CM helpline primarily centred around the examination department. Approximately 70 complaints await resolution at Level 1, with more than 15 each at subsequent three levels.In an effort to expedite the resolution process, the university has deployed a specialized five-member team to tackle these grievances, which range across the four levels of the CM helpline system at DAVV.Some complaints are very challenging posed by certain students making unreasonable demands, such as grade inflation or duplicate mark sheet requests despite previous dispatch to their colleges. As per the rules we cannot fulfil such demands. Despite these obstacles, the university remains resolute in its mission to minimize the backlog and bring the number of pending complaints down to zero, from the previous range of 300-400 cases, said examination controller at DAVV Dr Ashesh Tiwari. As the number of pending complaints continues to rise steadily, DAVV has taken proactive measures to address this issue by involving senior officials to expedite the resolution process. A recent notice issued by Dr Ajay Verma, the registrar of DAVV reads, The university handles CM helpline complaints ranging from Level 1 (L-1) to Level 4 (L-4). Bit its overall grading is facing a decline due to some complaints not being addressed within the stipulated time frame. Most complaints are related to examination department.All state universities receive monthly grading from higher education department concerning the handling of CM helpline complaints. In accordance with the model code of conduct for the upcoming assembly elections, no grading has been assigned in the past month.In recent months, DAVV has consistently received A and B grades in recognition of its efforts to address student grievances, with the majority of students expressing satisfaction upon the resolution of their complaints.We also published the following articles recentlyOfficials must act on consumer complaintsThe Goa Consumer Action Network (Goacan) recently highlighted several consumer complaints during a vigilance awareness programme. Issues included unregistered travel agencies, inaccurate weight of LPG cylinders, and businesses operating without licences. Goacan urged the public to send postcards and file complaints to the relevant departments. They also called for awareness programmes to educate citizens about these issues.Man kills 2 over noise complaint in New YorkA neighbor in New York shot and killed a father and his stepson during an argument over noise. Video footage showed the neighbor, dressed in black, arguing with the victims before pulling out a handgun and shooting them. The neighbor then calmly observed the scene before fleeing. The police have identified the suspect but have not publicly named him. The wife of one of the victims claimed that the neighbor had a hatred for their family, but insisted that her husband did not have a weapon.Punjab BJP welcomes Sandeep Daymas expulsion, files police complaintThe Punjab unit of the Bharatiya Janata Party (BJP) has welcomed the expulsion of Rajasthan BJP member Sandeep Dayma for making hateful remarks against gurdwaras and mosques. The Punjab BJP has filed a police complaint against Dayma, stating that his speech created an atmosphere of insecurity and hurt public sentiment. The state BJP Mahila Morcha president filed the complaint, stating that an apology would not suffice for the offensive remarks. The National Minority Commission has also issued a notice to the Rajasthan government regarding the issue. The Shiromani Gurdwara Prabandhak Committee has demanded an apology from Dayma.

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