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Australian telcos warned, failing to protect customers against identity theft
- Saturday | 22nd May, 2021
The ACMA found that in mid-2020, Telstra breached identity verification rules on at least 52 occasions, Medion Mobile on 53 occasions, and Optus on one occasion. All a scammer needed to hijack a mobile number and access personal information like bank details was a name, address and date of birth,” Ms O’Loughlin said. “Some telcos are finding that fraudulent porting has stopped completely, and others report a drop of more than 90 per cent. “It is important that telcos remain vigilant about protecting their customers through these verification processes,” Ms O’Loughlin said. People who believe they have been a victim of mobile number fraud should contact their telco and financial institution.
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