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Beyond the hype of Malaysia’s ‘new economy’- the critical steps
- Tuesday | 27th April, 2021
This year, the new economy is the experience economy: the current apotheosis of a rapidly disrupting and disrupted environment. Taking Malaysia as an example, the vital role that SMEs must play was echoed in the first phase of MyDigital – Malaysia’s recently announced 10-year plan to revitalise its digital economy growth. Meanwhile, emphasis on improving customer experience, service excellence, and product excellence was 45%, 39%, and 27%. “In an ever-increasing digital economy, the enterprises that thrive are those that adapt the quickest. Democratising digital transformationDigital democratization or the digital universe, fit for current and future possibilities of the experience economy, demands additional key fundamentals: digital infrastructure.
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