Bored with lockdowns, why not buy a diamond on WhatsApp?

High-end labels such as Hermes, which used to be more reticent to sell online, have had to fully embrace e-commerce. Online revenues for the industry have doubled to nearly 20% of sales in the past year alone, based on analyst estimates. Before the pandemic, Gismondi would not have sold a 300,000 euros, 10-carat diamond ring without showing it to the client in person. Luxury brands have had a strong recovery in China since shops began to reopen there last spring. The sales assistants then phone customers, show them the latest arrivals via video chat and send them clothes or shoes to try on.

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