Mobile telecom networks have proved incredibly resilient – but what now?

Mobile telecom networks and service provider businesses have proved incredibly resilient during the last year despite the increased reliance placed upon them. Mobile video chat existed before COVID, but the experience of 2020 has pushed group video communication into the mainstream. Instead, weak mobile experience is more important, even more so with so many people having relied more on telecom services this year. Our analysis showed that, by enjoying a better mobile experience compared to 4G users, 5G users consumed more content on their smartphones at a higher quality. Mobile video services on more congested 4G networks would only stream lower-quality video with more compression and at a lower resolution.

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