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The omni-channel identity conundrum for OSS/BSS
- Wednesday | 31st July, 2019
For most end-customers, the OSS / BSS we create are merely back-office systems that they never see. The closest they get are the customer portals that they interact with to drive workflows through our OSS / BSS . And yet, our OSS / BSS still have a big part to play in customer experience. It therefore also becomes a priority for our OSS / BSS . I’d love to hear how you’ve done cross-channel identity management in your OSS / BSS .
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